Frequently asked questions
Booking, pricing, waiting time, payments and everything else people ask before they ride with us.
How do I make a booking?
Call, SMS or WhatsApp +65 9821 5057, any time of day or night. You can also use the online booking form, which prepares your request and sends it to us by WhatsApp, SMS or email in one tap. We confirm the vehicle and nett price right away.
Are your prices really nett?
Yes. Every fare we quote is nett and final and already includes ERP charges and car park fees. The only additions are the ones listed on our rates & terms page: a midnight surcharge, extra stops, extended waiting, meet & greet, and a 10% surcharge for credit card payments.
How much waiting time is included?
For departures and one-way transfers, 15 minutes of waiting is complimentary. For airport arrivals we allow 70 minutes from landing, which covers immigration and baggage collection. Additional waiting is S$10 per 15 minutes for the 7, 9 and 13-seaters, or S$15 for the Alphard/Vellfire.
What is the minimum for hourly bookings?
Hourly charters have a 3-hour minimum for the 7, 9 and 13-seater maxi cabs and the Alphard/Vellfire. The Mercedes Sprinter has a 4-hour minimum.
Which areas do you cover?
The whole of Singapore: Changi Airport (all terminals and Jewel), hotels, residences, offices, Sentosa, the cruise centres and attractions island-wide.
Do you offer child seats?
Child and booster seats can be arranged on request, subject to availability. Please mention the child's age in the special requests field when booking so we can prepare the right seat.
How far in advance should I book?
We accept same-day bookings and can often have a vehicle with you within minutes, but we recommend booking ahead to guarantee your preferred vehicle. For the 13-seater minibus during weekends and peak periods, about a week's notice is ideal.
What happens if my flight is delayed?
Give us your flight number when booking. We track arrival times so your driver is at the hall when you land, and the 70-minute complimentary waiting period starts from the actual landing time.
Can I add an extra pick-up or drop-off point?
Yes. Each additional pick-up or drop-off point is S$10 for the 7, 9 and 13-seaters, or S$15 for the Alphard/Vellfire. Just list the stops when you book.
Is there a late-night surcharge?
A S$10 midnight surcharge applies to journeys between 23:00 and 06:30.
Which payment methods do you accept?
Cash is accepted at the nett price. Visa, MasterCard, Maestro, American Express and PayPal are accepted with a 10% surcharge.
Can I change or cancel a booking?
Changes are free of charge up to 24 hours before pick-up. For later changes or cancellations, please let us know as early as possible by WhatsApp or phone and we will do our best to accommodate you.
Do you provide guided tours?
Yes. We provide professional guides who speak both English and Mandarin, at S$50 per hour with a 4-hour minimum. The guide is charged on top of the vehicle rate, so a tour in a 7-seater works out at S$100 per hour all in. See the tour guide page for details.
Ready when you are, 24 hours a day.
Tell us where and when. We confirm your vehicle and nett price in minutes, any time of day or night.
Open 24 hours, 7 days a week · Island-wide, including Changi Airport